Leadership and the Superyacht

Leadership development

Want to be a better more effective team leader?

Leadership aboard the superyacht is what sets the environment superyacht owners and guests will experience, and  top captains and leadership know, they can always become a little bit better.

DEVELOPMENT

One of the first steps to developing into a better leader is developing your self-awareness. This ability to recognize and understand your moods, emotions, and drivers, as well as their effect on others, is a step that will continue to offer results to being a better  leader.

Growing self-awareness is a process that involves development and understanding, and requires you move beyond such things as gender and age, and reach outside the box in order to see what is within.

KNOWLEDGE

You may be asking,  why should I bother re-learning what I already know ? But the fact is, few of us have been taught much about self-awareness and rarely have a good read on our own ways of thinking, behavior styles, wants, needs or fears.

Globally recognized expert in the field of resilience research and performance, Dr Anna Rowley explains in her book ‘Leadership Therapy’:

“Self-aware leaders focus less on themselves than on the people they lead. They are acutely aware of the impact they have on others they work with and can change their behavior depending on the needs of a particular person or situation.”

For a superyacht to be a rewarding investment for an owner, the effectiveness of the crew (team) is imperative, and this comes from the effectiveness of its leadership, and the establishment of trust within that crew.

SELF AWARENESS

Fortunately building trust happens as you work on self-awareness in the individual and as a team. This can involve teams of leaders on board or a whole crew, and can be facilitated with the help of tools such as DISC or MBTI. In fact trust actually grows quite quickly here as the personality and behavioral profiling tools offer excellent ways to open up dialogue using their non-judgemental vocabulary.

leadership Development

Developing your leadership skills and self-awareness together with your crew creates an excellent vehicle to work on overcoming what Patrick Lencioni calls, the Five Dysfunctions of a Team:

  • Absence of Trust
  • Fear of Conflict
  • Lack of Commitment
  • Avoidance of Accountability 
  • Inattention to Results

TRUST

Whatever tools or methods you use, consider the following suggestions as you continue your leadership development.

  • Lead when necessary while staying flexible in your leadership style.
  • Adapt your style based on the needs of the situation and evaluate and intervene as needed.
  • Step back frequently to monitor team performance and communicate to owners and shore management to make sure your crew has the resources it needs.
  • Intervene to protect your crew and its resources, and appreciate crew members by providing positive feedback.
  • Balance development and positive feedback to grow crew cohesiveness  and raise team morale.
  • Develop individuals by coaching and help the team develop with open-ended questions using a non-judgemental language.
  • Help create dialogue about what a team needs are to raise current performance levels.
  • Engage your crew and introduce team building techniques to them through different levels of development, being aware of any group dynamics and culture.
  • Reinforce results by celebrating successes, and stop to recognize results and exemplary performance.

Working on being a better leader offers the superyacht owner high returns on their investment, leadership an advantage over the competition, and crew engagement, safety and personal growth. Become a better leader today, because great leadership knows :

BETTER NEVER STOPS

Posted in Adaptability, Assertiveness, bridge resource management, Communication, Crew communication and development, Crew culture, Crew longevity, Crew Resource Management (CRM), Crew training, Crew Turnover, Decision Making, DISC, First time super yacht owner, Flexibility, Human behavior, Human Factor, interpersonal skill development, interpersonal skills, interpersonal-human factor, Leadership, leadership development, MBTI, mindset, MLC 2006, Self-awareness, Situation Awareness, Super Yacht Captain, super yacht crew, Super yacht management, Superyacht crew development, Superyacht crew performance, Superyacht leadership, Superyacht Ownership, Teamwork | Tagged , , , , , , | Leave a comment

Welcome Aboard High Performance Yacht Culture

Welcome Aboard

 

“Welcome aboard!” As a new crew (staff) member, that greeting conveys a special sense of being wanted, accepted, and belonging. All too often however, that initial enthusiasm can be quickly extinguished as the new crew tries to fit in and existing crew grapple with the inevitable change in team dynamics.

Shaping a high performance yacht culture - How can you ensure that as new crew are hired, the team does not get off track?

The captain and / or management company is at the heart of the group of individuals, that are working in the best interest of the superyacht owner’s they serve. How can you ensure that as new crew are hired, the team does not get off track? How can you, as employers, employees and agents, help everybody work collaboratively to ensure that the owners’ needs are met, and their superyacht is an enjoyable, productive work environment ?

Assessment Tool MBTI®

Having a new crew join a yacht—or joining a new yacht yourself—can be stressful and tense. But today there are tools specifically designed to help you and/or a new crew adapt, and better understand yourself and others. As employers and corporations are finding out (some the hard way), just putting qualified individuals together, does not a dynamic team make. It is how they as a group of individual personalities interact, how they share and develop their mental models that enables a team to develop dynamically, and to operate successfully.

Much more than just a product, the Myers-Briggs Type Indicator® (MBTI®) assessment is a powerfully versatile solution to these interpersonal issues, and has helped millions of people around the world better understand themselves, and how they interact with others. During the past 20 years, the MBTI assessment has been extensively and effectively used in leadership and management development and helped organizations of all sizes address their needs, from team development, leadership, coaching, and conflict management, to career development and retention. All critical points for the superyacht owner that requires and demands the very best from their crew.

MBTI®  People Benefits

While there are many tools that can help assess your people, we use MBTI® assessment as our instrument of choice for crew development. Obviously the MBTI®, has many strengths, but when used within a team based environment, as aboard the superyacht, there are some significant strengths that come to the forefront:

  • MBTI®  allows crew to examine different ways to meet an objective or to do a job.
  • MBTI® helps identify assets and potential blind spots for teams or units within the superyacht environment, such as interior and exterior.
  • Knowledge of individual personality preferences helps crew gain better self-awareness as they learn about themselves in relation to others, their work, and to the yacht culture.
  • The tool provides a neutral language to reduce conflict and deal constructively with issues.

Because personality type® is dynamic and about preferences rather than traits, and does not label abilities or skills, it’s self-acceptance, ‘being okay with who you are’ (not pigeonholing), is far more readily accepted. Crew can go on to use their new knowledge to achieve goals and overcome shortcomings, vastly improving self-awareness while discovering unique abilities. New improvements in conflict resolution contributes greatly to the improvement of the team process as a whole.

Maximize Value in Crew Development Plan – CDP

MBTI® assessment provides a valuable process in understanding how personality preferences, and patterns of preferred reactions, and interactions effect interpersonal relationships. And while this a strong beginning, the work doesn’t end there. It is up to each individual and subsequently the crew as a whole to decide what to do with this information, how to maximize the value, and how to deliver exceptional team performance (a critical component of your CDP).

Understanding yourself and fellow crew provides the opportunity to get “unstuck” and out of the “turnover eddy”,  to manage the daily situations that arrive aboard. The route to productivity begins with looking first at yourself (self-awareness), then at others and how you interact with them (situation awareness), and realizing that different does not equal bad.

MBTI® Analyzing and Building your Team

No matter where you work aboard a superyacht, no matter what you do, you are part of a team. The crew itself represents a team effort to reach a goal. Each department or title   represents a team too. So do the smaller groups of crew working together within those departments. In each case the team’s success is directly linked to the efforts of the individual crew member and how well those crew get along with, and work with each other.

By learning how you approach tasks, evaluate information and make decisions, crew can communicate and collaborate with each other at new levels, levels that lead to more satisfying, efficient, and safer working relationships.

Use of MBTI® allows for a nonjudgemental language and analysis of the crew and its members. Analysis that can lead to a greater awareness of that crew’s functioning.

Neurone 2 people skills (N2) is both certified to facilitate the MBTI®  and experienced in the superyacht industry, and offers not only personal MBTI® assessments but programs for improved team development, communication, conflict and CDP’s.
Posted in Adaptability, Assertiveness, Communication, Crew culture, Crew longevity, Crew Resource Management (CRM), Crew Turnover, Decision Making, First time super yacht owner, Flexibility, Human behavior, Human Factor, interpersonal skill development, interpersonal skills, interpersonal-human factor, Leadership, Luxury Yacht owner, MBTI, Mental models, mindset, Self-awareness, Situation Awareness, Super Yacht Captain, super yacht crew, Super yacht management, Superyacht crew development, Superyacht crew performance, Teamwork | Tagged , , , , , , , , | 1 Comment

SUPERYACHT CREW Turnover vs Development

Superyacht crew turnover Vs Development

Running costs are not going down. On yachts over 50 meters, crew salaries can become one of the top line items of a budget. When you add up the costs of turnover, by including separation costs, replacement costs and training costs etc, the €$£ figure can quickly add to 3x salary.

On top of this if you charter your yacht, turnover can significantly affect bookings.

But financial costs are not the only downside to turnover. Disruption to owner and guests can go far beyond any financial figure.

As new crew come aboard with different mental models of leadership, practices, and ideas of what an owner may, or may not want, continuity is disturbed, both in personal care, and in personal privacy.

Trust aboard must be developed, between owner and crew, and within crew. And just like time, trust can be lost, and not be bought back. So for crew to develop trust, master conflict and achieve commitment and accountability, turnover must be kept to a minimum, or you will continue to see great individuals create average teams. Teams that can slowly lose commitment, and so to crew.

So what is the answer to negate turnover of crew.

Simply put, development of your talent aboard.

Anyone that has anything to do with a winning team, knows that time, effort, trust and dialogue is required to build a great team. Teams must constantly learn, practice and understand goals, roles, and procedures. Leadership must be committed to the team as a whole, not just focused on their own posts. And instead of leaders dictating a vision, individuals (crew), translate their personal visions into one shared vision.

Team development, offers owners and captains, an alternative to the disruption of turnover. Teams that develop together create an autonomy of strength in leadership, they build a shared a vision; and teams that do this will:

  • Build trust
  • Master conflict
  • Achieve commitment
  • Embrace accountability
  • Be able to focus on results
 
(As noted in Patrick Lencioni’s best selling book “The Five Dysfunctions of a Team”)
 

When a superyacht owner commits to the development of their crew, they are engaging crew at the very deepest level, the emotional level. Developing this positive link is emotionally contagious, and positively charged. The message is about care, and transforms boredom to engagement, self-interest to team commitment.

Because emotion is a huge driver to performance, it amplifies the force of the message, and superyacht owners can expect to receive far greater dividends from their crew.

As crew develop, conflict becomes a learning process, not a disruptive one. Commitment of purpose now gives you assurance of continuity, in both personal care and personal privacy. And with a new discipline of learning, a new strength and purpose, crew can grow far beyond the sum of their own parts.

Getting the best €$£ from your human capital aboard, is not just about recruitment of the most talented leaders and crew. It is about the development of the talented leaders and crew, you recruit.

Don’t let turnover get you stuck, or put you in a downwards spiraling experience, develop your talent now, and reignite your passion of superyacht ownership.

Posted in Crew longevity, Crew Resource Management (CRM), Crew Turnover, First time super yacht owner, interpersonal skill development, interpersonal skills, interpersonal-human factor, Leadership, Mental models, Super Yacht Captain, super yacht crew, Superyacht crew development, Superyacht crew performance, Teamwork | Tagged , , , , , , , | Leave a comment

White Paper Superyacht Management – Gaining Competitive Advantage

Superyacht Management - A white paper on gaining competitive advantage. Get ahead, click to read and download.

Posted in Crew culture, Crew longevity, Crew Resource Management (CRM), First time super yacht owner, Human error, Human Factor, interpersonal skill development, interpersonal skills, interpersonal-human factor, Large Motor Yacht, Leadership, Luxury Yacht owner, Mental models, mindset, Self-awareness, ship owners, Situation Awareness, Super Yacht Captain, super yacht crew, Super yacht management, Superyacht crew development, Superyacht crew performance, Superyacht Ownership, Teamwork | Tagged , , , , , , , , , , , | Leave a comment

Group Culture Relationships and Superyacht Crew

 

Superyacht crew culture

Next to the size of your Yacht, one item that will impact your yachting in a big way is going to be your crew. They will have an impact on your experience, running costs, build, and if you intend to charter your yacht, a financial one as well.

W H Y

Whether you use a yacht crew agency, word of mouth, or networking through a broker, management company, builder, superyacht consultant or friend in the industry, there are thousands of possible crew awaiting new job opportunities.

Whichever course you take, what follows are interviews, reference checking, background checks, drug checks, and double checking of certificates. Then second, possibly third interviews, and finally a point where you have your perfect crew assembled.Man looking

But how do you insure against crew related issues and problems, and assure these individuals develop into the great team you expect from the qualified group you selected ?

Accommodation

As yachts have grown, this has not necessarily meant that crew accommodation has grown or become much more crew-friendly. While this may well become, a very important point if the MLC 2006 is ratified, personal experience and many interviews have found that most crew do not really have issues over accommodation itself.

Leadership

There are thousands of books written on leadership, and new ones it seems published every week. So for this post we will just settle on the fact that leadership has much to do with influence. And as influence can be good or bad, strong and light, it goes that leadership most definitely has influence on a crew developing into a great team.

Pay

Money is a motivator but not always the primary motivator for everyone.There have been studies galore on intrinsic vs extrinsic motivation and the hierarchy of needs, and the verdict, I believe, is still out.

Group culture and Relationships

Group culture and relationships can have a large effect on behavior and environment aboard. They by default impact the whole ( owners and guests), not just the crew. They affect how work is done, how people get treated (from deckhand to owner), the attention paid to details, and risks that a crew may, or may not take.Superyacht crew

You may have anywhere from 12 to 20+ individuals that are going to be living down a corridor with other crew sharing cabins, their spaces a home away from home, and one of the few places they can get privacy and rest. Any, or all of these things can lead (at first perhaps unseen), to interpersonal issues and problems, and if captain and crew do not have the interpersonal skills required to deal with them as they arise, the issues and problems can lead to much bigger problems that will impact you.

Navigating new waters abroad is what your captain and crew are trained for, but navigating new waters in human interpersonal relationships, not necessarily so.

Stress and interpersonal issues do not need to be part of superyacht ownership. Your relaxation and level of enjoyment aboard your superyacht should be impossible to match anywhere else ashore.

One purpose of a superyacht is to enjoy your time aboard how you wish, not watching it, or dealing with the loss of it.

Taking care of this last bit of business is not only common sense, but excellent insurance.

Posted in Communication, Crew culture, Crew longevity, Crew Resource Management (CRM), Decision Making, Flexibility, Human behavior, Human Factor, interpersonal skill development, interpersonal skills, interpersonal-human factor, Large Motor Yacht, Leadership, Luxury Yacht owner, Mental models, MLC 2006, Self-awareness, Situation Awareness, Super Yacht Captain, super yacht crew, Superyacht crew development, Teamwork | Tagged , , , , , , , , | 1 Comment